Return Policy for Jordan Automation

Hassle-Free Returns

We want you to be completely satisfied with your purchase from Jordan Automation. We offer a return policy that allows you to return most items sold on our website within a certain timeframe, with some exceptions.

Return Window

  • Generally, you can return most new, unopened items within 30 days of delivery for a full refund.
  • Opened items or those used beyond testing functionality may be subject to a restocking fee or may not be eligible for return.


  • Certain products may have specific return policies that differ from this general policy. These exceptions will be noted on the product page.
  • Some examples of products that may not be eligible for return include:
    • Custom-made items
    • Special order items
    • Consumable goods (filament)

How to Make a Return

  1. Contact Jordan Automation customer service by phone or email to request a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging, if possible.
  3. Include the RMA number with your return shipment.
  4. Ship the return to the address provided by Jordan Automation customer service.

Return Shipping Costs

  • You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
  • Jordan Automation may offer free return shipping for certain items or circumstances.


  • Once your return is received and inspected, we will send you a confirmation email.
  • Your refund will be processed within a specified timeframe (typically 3-5 business days) to the original payment method used for purchase.

We Recommend

  • Keep the original receipt for your purchase records.
  • Insure your return shipment for valuable items.

Contact Us

If you have any questions regarding our return policy, please don’t hesitate to contact Jordan Automation customer service.

Phone: [Insert Phone Number Here] Email: [Insert Email Here]

By following this template, you can create a return policy that is clear, concise, and easy for your customers to understand. You can customize this template to fit the specific needs of your business, including adding information about specific exceptions or return windows for certain product categories.

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